How to Buy Your Stove On Line
Buying
from StovesandFires.Com
This web site is a full eCommerce
site where you can order and pay for your items by Credit
Card.
Ordering Process
Simply browse through the web ssite and identify which items you wish to place into your baskert. once your basket is complete, follow the online order process up ton the pauyment page.
By clicking the 'Accept' button you agree to these terms and conditions. You will be sent an email confirmation of your order as plced by you. your creidt card will be debited prior to nour acceptance of your order and a confirmation email will be sent to you to confirm whether your payment has been succesful or not.
By completing and submitting this electronic Order process, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
We offer a choice of payment methods as follows: -
1 - Payment By Credit Card On-line
When you have finished adding to your Basket, click on
the ' Pay now ' button and you will be taken to a secure
part of our site to enter your credit card and delivery
details. You will receive a confirmation of order
by email, normally, within a few minutes. We will ship your item as soon as possible. 
Our site isfully tested for security by Security Metrics - appointed and approved by Barclays.
2 - Payment by Post using our Printable
Order Form
When you have finished adding to your Basket, click on
'Printable Order Form'. Please sign and post your order
- with payment by cheque payable to 'StovesandFires.Com'
- and, once received, we will contact you to acknowledge
your Order and confirm delivery schedule.
3 - Payment by Telephone with Email Orders
When you have finished adding to your Basket, click on
'Email your Order'. Once we receive your Order, we will
contact you to take your credit card details and arrange
delivery.
We accept the following credit
and debit cards: -
      
Delivery Costs
Deliver charges are added to your Basket when you are propted for your Post Code.
Exceptional Carriage Locations - For some locations (e.g. off-shore) we are not able to confirm the delivery charge on line. In such circumstances, we will ask you to contact us for a quotation.
Delivery Process
We will arrange delivery as soon as your order and payment
(by cheque or credit card) have been processed. For
items in stock, we aim to deliver
within 3-5 working days. For items we need to order
from the manufacturers or have delivered to you
direct from the manufacturers, delivery is normally within
2-3 weeks. If actual availability is outside of these times, we will contact you to advise accordingly.
Packaging
Your items will be shipped in the most appropriate manner
relative to the goods.
Larger Items (e.g. Stoves, Fires, etc.) - will usually be shipped
on a pallet and delivery will be by tail lift truck to a position nearest to your address - normally to the pavement. Please bare in mind that some items
will be heavy.
Smaller Items (e.g. Companion Sets) - may be shipped by parcel post.
Returns
Cancellation - You can cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt (see return policy).
Returns Policy - We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please advise us immediately and return them within 7 days in the original packaging and in an unused condition for a full refund less of any carriage costs.
At our discretion, we will replace, repair
or make a full refund upon inspection of the goods.
Do NOT
sign for goods that are damaged without first making
it clear on the Delivery Note.
Re-Stocking Charges
Whereas we will not normally levy a re-stocking charge,
this will be necessary where we have had to order in
a special item for you. The charge will need to reflect
the costs imposed on us.
Privacy Policy
StovesandFires.Com need to collect information to process
and complete your order. Any information collected
by us will not be disclosed to third parties, except
for delivery purposes and, occasionally, to manufacturers
under warranty terms.
Our terms and conditions do not affect your statutory rights as a consumer.
Pricing
We reserve the right to cancel any order where there is an error in pricing on this web site.
Images throughout this site are for guidance only and do not necessarily show full technical specification or location requirements.
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